Privacy notice

Last update : 02/2022

This Privacy Notice may be updated any time. Each Privacy Notice mentions the date of its last update. We will inform you if we make substantial changes to this Privacy Notice.

This Privacy Notice applies to If you use other ResMed products and services, your relationship with us will be governed by separate privacy notices for each of them.

For the purposes of this Notice, “you” and “your” refer to the Person who uses, “we” and “our” refer to ResMed.

ResMed must ensure compliance with the requirements laid down in the General Data Protection Regulation (GDPR) and, when necessary, with local data protection laws. Your personal data must be processed and protected in accordance with data protection regulations.

This Notice provides information on your rights and our practices in relation to privacy. Said rights and practices govern how we process your personal data.

This is the information which ResMed wishes to share with you.

1. The personal data collected by ResMed and the purposes of such collection

When you browse the website, ResMed collects some of your personal data via cookies or like technologies. If you wish to learn more on the use of said data collected via cookies or like technologies, please consult our Cookies policy.

When you subscribe to a webinar on , ResMed collects the following personal data:

  • Identification data: first name and last name, country/regions;
  • Contact data: email address;
  • Professional data: professional field, professional title or position;
  • Information you may share in the “comment” field of your request: any information: please don’t share any personal or sensitive information in this field.

During the webinar if you attend to it, you may share, on a voluntary basis, information with ResMed (not with other attendees) such as your voice, picture of you, question you may ask.

The use of said personal data is necessary to create, maintain and manage your access and participation to the webinar. We rely on your explicit consent to collect and process these data for such purposes, that we ask you to provide on the webinar subscription form.

  1. When you subscribe to watch a webinar replay previously registered, ResMed may collect the following personal data:
  2. Identification data: first name and last name, country/regions;
  3. Contact data: email address.

To watch a webinar previously registered, it’s also possible that we ask you to register to ResMed Academy Online, which is governed by its own privacy notice.

The use of said personal data is necessary to provide you with the replay of the webinar. We rely on your explicit consent to collect and process these data for such purposes, that you provide when you ask for the webinar, or when you subscribe in ResMed Academy Online.

  1. When you subscribe to our newsletter, ResMed collects the following personal data:
  • Identification data: country/regions;
  • Contact data: email address;
  • Professional data: professional field, professional title or position;

The use of said personal data is necessary to be able to send you news about upcoming webinars and regular tips related to sleep apnoea and/or respiratory disease therapy designed to enhance therapy experience and simplify patient’s life. It is justified by the consent you are giving to ResMed by clicking on the tick boxes on the contact form.

2. Those responsible for the collection and use of your personal data at ResMed

The ResMed entity responsible for your personal data is called the “Data controller”. Each ResMed entity has appointed a data protection officer (DPO) who advises and supports the data controller to ensure it protects your personal data appropriately. The Data controller of your personal data is the entity of the country from where the webinar is organized (e.g. the language in which the webinar is organized), and the entity located in the country you reside:

CountryControllerContact details
GermanyResMed Deutschland Gmbh (Germany) Haferwende 40, 28357 Bremen, Germany
BelgiumResMed EPN Ltd. – Belgium Branch (Belgium) Bolwerklaan 21, box 8, 1210 Brussels, Belgium
DenmarkResMed Denmark A/S (Denmark) Kidnakken 11, 4930 Maribo, Denmark
United KingdomResMed (UK) LtdQuad 1, First Floor, Becquerel Ave, Harwell Campus OX11 0RA Didcot, United Kingdom
FinlandResMed Finland OY (Finland) Hevosenkenka 3 02600 ESPOO, Finland
FranceResMed SAS (France) Parc Technologique de Lyon – 292 allee Jacques Monod, 69791 Saint Priest Cedex, France
GreeceResMed EPN Ltd. – Greece Branch (Greece) 90 Kifissias Ave., 15125 Marouss, Greece
ItalyResMed EPN Ltd. – Italy Branch (Italy) Corso Vercelli, 40 – 20145 Milan, Italy
NetherlandsResMed Nederland BV (Netherlands) Siriusdreef 17-27, 2132 WT Amsterdam, The Netherlands
NorwayResMed Norway AS (Norway) Fjordveien 1, 1363 Hovik, Norway
PolandResMed Polska Sp Zoo (Poland) ul. Pokorna 2/U18A, 01-199 Warsaw, Poland
SpainResMed EPN Ltd. – Spain Branch (Spain) Negocenter C/Agustin de Betancourt, 21, 8°pl 28003 Madrid, Spain
SwedenResMed Sweden AB (Sweden) Jan Stenbecks torg 17, 16440 Kista, Sweden
PortugalResMed EPN Ltd – (Portugal)Quad 1, First Floor, Becquerel Ave, Harwell Campus OX11 0RA Didcot, United Kingdom
IrelandResMed Data Solutions Ltd 70 Sir Rogerson’s Quay, Dublin 2, Ireland
SwitzerlandResMed Schweiz GmbH Viaduktstrasse 40, 4051 Basel, Switzerland

You may join our DPO at: Bureau du délégué à la protection des données, Parc Technologique de Lyon, 292 Allée Jacques Monod, 69791 Saint-Priest Cedex – France, +33 426 100 200,

3. The retention period of your personal data

ResMed stores your personal data (apart from data collected via cookies or like technologies) depending on the purpose of the collection:

  • For subscriber and attendees to a webinar: we keep your personal data till the end of the webinar, then we retain your personal data for up to one month; if you did not consent to receive news from ResMed, then your data are deleted;
  • Contact requests: ResMed will keep your personal data for as long as necessary to process and address your request, in a special folder of the ResMed’s Customer service email box before deletion;
  • Claims: if the request coming from the contact form is identified as a claim, it will be then stored in our Quality Management System for 15 years in order to track how we have answered it;
  • Newsletter and other informative or marketing emailing: if you provided your consent for this purpose ,ResMed will keep your personal data for a delay of 3 years’ from your last action related to such newsletters and emailing.  

Data collected via cookies or like technologies will be stored in accordance with the periods provided for in our Cookies policy.

4. The sharing of your personal data with third parties

We do not sell or lease your personal data. We share it only as stated in this Privacy Notice, to the extent permitted under the applicable law.

We may share your personal data:

– With any ResMed entity or branch and any company held or controlled by the latter;

– If all or some of ResMed’s activity is transferred to another entity under a merger, an assignment of assets or otherwise;

In a controlled and secure way, with third parties, our emailing tool (Dot Digital), our webinar tool “Zoom”, our hosting provider “AWS”, our Quality Management System “Trackwise”, our Customer Relationship Management “Salesforce”. Said processors are contractually bound to protect your personal data and to use it only to provide the services that ResMed first asked them to provide;

-If we are bound by law or;

– If it is needed for the purposes in the scope of the legal proceedings or to exercise or defend a right recognized by law.

5. The transfer of your personal data outside the EU

ResMed will favour the use of your personal data on the territory of a Member State of the European Union or of any other country which the European Commission has declared to have an adequate level of protection of personal data in light of its domestic law or ratified international conventions.

However, as specified in part 4 above, ResMed may share your personal data with some of its entities located out of EU for claims management and with its external service providers, Sparta Systems, as it is handles the maintenance of our Quality System Management (Trackwise) and Zoom for our webinar tool.

ResMed highlights that said access is possible only if appropriate safeguards are implemented to ensure that the transfer is compliant with data protection regulations. Thus, we implement all appropriate safeguards (for instance, the standard contractual clauses of the European Commission,) in order to ensure that any transfer of personal data to service providers outside the EU is compliant with data protection regulations.

6. Data security at ResMed

We use various security and privacy measures to protect your data and to comply with current data protection laws.

Without prejudice to Section 5 above, ResMed has also checked that your personal data collected on will be hosted in a secure hosting centre in Europe by processors that were chosen with great care and which only act under ResMed’s instructions.

Despite the security measures we take, you must bear in mind that it is impossible to guarantee an absolute level of security for data sent over the Internet. If we receive confirmation that your personal data has been hacked, we will comply with the relevant legal provisions relating to notification of data breaches.

7. Your rights in light of the use ResMed makes of your personal data

You have rights over your personal data.

You may first of all exercise your right of access which includes the right to information in order to understand how ResMed processes your personal data as well as the right to instruct ResMed to provide you with a copy of the personal data that we hold.

You may also instruct us to delete the personal data that we hold in the systems described above under certain conditions; this is the right to erasure of personal data.

You may instruct us to correct your personal data if you see that it is wrong; this is your right to rectify your personal data.

In certain cases, you may instruct us to restrict how we use your personal data; this is the right to restriction of personal data processing.

You may also object to ResMed’s use of your personal data under certain conditions; this is the right to object to the processing.

You may also object to your personal data being used for marketing purposes at any time by following the opt-out instruction in each marketing email we send you.

Lastly, you have the right to instruct ResMed to transfer your personal data to you or to transfer it directly to another service provider. This is the right to portability of personal data.

If you live in France, you may also define instructions on what happens to your personal data following your death.

For the rights which you cannot exercise yourself, please write to the ResMed data protection team at the address privacy[at] We will then promptly process your request to exercise rights and we will inform you in any event on any action taken following your request within a period of one month from receipt of your request.

Please note that some legal obligations may limit your request to exercise rights. In this case, we will keep you informed thereof.

If you are not happy with our response or if you notice a violation of specific local data protection laws, you have the right to file a complaint with the relevant data protection authority of your country of residence, your place of work or of the country where the violation is deemed to have been committed.